For standard models (such as MGN and HGR series), you can directly check dimension tables, mounting diagrams and CAD downloads on the product page. There is no need to wait for live support. If you need a customized solution (non-standard length, special hole pattern, etc.), simply note “drawing required” and share your stroke, lead and mounting space. We normally reply within 4 working hours.

To start the process quickly, please prepare:

• Your order number, or purchase date plus company / receiver name;
• On-site photos or videos showing the installation area and the observed issue (noise, scratches, rust, misalignment, etc.);
• Your expected solution (replacement, reshipment or refund).

We will forward this package to our technical team and provide a same-day solution once a product-related issue is confirmed.

If the problem is confirmed to be product-related, we cover the cross-border freight for returns or replacements. Depending on the case, we will arrange replacement, reshipment or refund. You will not be asked to pay extra for a quality issue.

Yes. We will still try to minimize your loss. However, for returns or exchanges due to wrong selection or unclear specifications, freight and related costs need to be covered by the buyer. For customized or machined parts, feasibility and possible solutions will be discussed case by case.

No. You only need to provide your previous order number or shipping details. We will retrieve your purchase record from our system and match exactly the same linear guides, blocks or end caps, so you do not risk ordering an incompatible model.

We plan our workload with time zones in mind. Our standard commitment is to reply to after-sales questions within 4 working hours and provide an initial plan within 12 hours. Requests submitted during public holidays will be handled with priority once we are back.

Yes. If you share your main purchased models, machine names and typical spare parts, we can prepare a customized After-Sales Quick Reference Card for you. It includes model lists, drawing links, contact details and the key information required when reordering spare blocks or accessories.