This FAQ is designed for users who are looking for linear guide manufacturers, need to repair old machines, or want to replace obsolete HIWIN linear guides with compatible TranzBrillix solutions.
Q1: What is an interchangeable linear guide?
An interchangeable linear guide uses standardized dimensions so that blocks can be exchanged on any rail of the same size and accuracy class. In most cases, you can replace only the block while keeping the existing rail, as long as the mounting dimensions and preload class match your original design.
Q2: What is a non-interchangeable (matched set) linear guide?
A non-interchangeable, or matched-set, linear guide is factory paired: each block and rail are measured and supplied as a set. They are not intended to be mixed with other rails or blocks. When this type becomes obsolete, maintenance usually requires a full set replacement, including rail and blocks, rather than changing the block alone.
Q3: How do I know whether I can replace only the block or nut?
First, confirm whether your existing system is interchangeable or non-interchangeable. Then check key dimensions: rail width, mounting hole spacing, rail height, block mounting pattern, and for ball screws, shaft diameter and lead. If the system is interchangeable and a new series shares the same mounting dimensions, you can often replace only the block or ball nut. If it is a non-interchangeable matched set that is fully obsolete, a complete replacement kit is the safer solution.
Q4: Can TranzBrillix linear guides replace HIWIN linear guides?
In many popular sizes, TranzBrillix linear guides are designed around main HIWIN mounting dimensions and can be used as HIWIN-compatible replacements. For some projects we can also evaluate mixed solutions, such as a TranzBrillix block on an existing HIWIN rail, provided that the dimensions, preload and running performance are carefully verified before use.
Q5: What if my HIWIN linear guide is non-interchangeable and discontinued?
When a non-interchangeable HIWIN model is completely discontinued, the most reliable approach is a full set replacement. As a linear guide manufacturer, TranzBrillix can engineer a complete compatible kit based on your original installation: rail length, stroke, mounting hole pattern, overall height and load requirements. The goal is to keep your machine layout as close as possible while restoring or improving accuracy and rigidity.
Q6: What information should I prepare before asking for a replacement proposal?
To speed up the engineering review, please prepare clear photos of the existing rail and block (including nameplates), basic dimensions (rail width, hole spacing, stroke and total length), and any available drawings or sketches. With this information, TranzBrillix can quickly confirm whether an interchangeable repair is possible or whether a full HIWIN-compatible replacement set is the better option.
When customers buy miniature linear guides (such as MGN series) for the first time, one of the most common concerns is: “The block feels loose on the rail, is the guide out of tolerance?"
In many cases this feeling comes from how the guide is being checked, not from a real quality problem. This article explains what “very light preload" means, why you may still feel some movement, and when you should consider a different preload level.
A frequent message from end users looks like this:
This feedback often appears after the customer receives a miniature guide like MGN12H1R300Z0C and tests it by hand, before installation on the machine.
Take the model MGN12H1R300Z0C as an example. It can be broken down as follows:
A common misunderstanding is: “Z0 means it is a loose, clearance type, that’s why it feels shaky."
In reality it is the opposite: Z0 is a very light preload level, designed to be close to zero clearance while still keeping friction low and installation more forgiving than heavy preload types.
If the block is moved by hand in free condition (rail not mounted, no table attached), some movement can usually be felt even with a very light preload.
In many cases the user:
The motion observed here is mainly:
Visually it can look like a “gap", but in most cases it is simply elastic movement multiplied by the leverage effect, not a large free clearance.
The intention of the Z0 preload level is to:
Therefore it will never feel as “rock solid and locked" as a heavy preloaded guide. If someone expects absolutely no perceptible motion in any direction, even a small elastic movement may be judged as a defect, although it is normal for Z0.
While some movement by hand is normal for a very light preload, there are cases where further inspection is necessary:
Some applications require a block that feels absolutely tight, with no noticeable play in any direction when installed. In such cases, a higher preload level, such as Z1 preload, can be considered.
Compared with Z0, a Z1 preloaded guide will:
However, this comes with an important requirement: the mounting base must be machined very flat and parallel. With higher preload:
In short:
To evaluate whether the observed movement is normal or not, the guide should always be checked in a condition close to real use. A simple procedure is:
Not necessarily. First check the model and preload code. For types with Z0 very light preload, the block is designed to have almost zero clearance, but some elastic movement can still be felt when the rail is not mounted and the block is rocked by hand. This is normal for Z0. Always test again after the rail is mounted on a flat base and the block is connected to the table. If there is still obvious free play, provide video and measurement data for further evaluation.
Yes. A higher preload level such as Z1 preload can provide higher stiffness and a feeling very close to zero play when correctly installed. However, it requires a very flat and accurate mounting surface. If the base is not machined well enough, higher preload may cause binding, noise or accelerated wear.
You can add the preload code (for example, Z0 or Z1) at the end of the model, or clearly state in your inquiry that you require a very light preload or a higher, near-zero-play preload. Based on your application and mounting conditions, the supplier can then recommend a suitable preload and accuracy grade for your miniature linear guide.
For standard models (such as MGN and HGR series), you can directly check dimension tables, mounting diagrams and CAD downloads on the product page. There is no need to wait for live support. If you need a customized solution (non-standard length, special hole pattern, etc.), simply note “drawing required” and share your stroke, lead and mounting space. We normally reply within 4 working hours.
To start the process quickly, please prepare:
We will forward this package to our technical team and provide a same-day solution once a product-related issue is confirmed.
If the problem is confirmed to be product-related, we cover the cross-border freight for returns or replacements. Depending on the case, we will arrange replacement, reshipment or refund. You will not be asked to pay extra for a quality issue.
Yes. We will still try to minimize your loss. However, for returns or exchanges due to wrong selection or unclear specifications, freight and related costs need to be covered by the buyer. For customized or machined parts, feasibility and possible solutions will be discussed case by case.
No. You only need to provide your previous order number or shipping details. We will retrieve your purchase record from our system and match exactly the same linear guides, blocks or end caps, so you do not risk ordering an incompatible model.
We plan our workload with time zones in mind. Our standard commitment is to reply to after-sales questions within 4 working hours and provide an initial plan within 12 hours. Requests submitted during public holidays will be handled with priority once we are back.
Yes. If you share your main purchased models, machine names and typical spare parts, we can prepare a customized After-Sales Quick Reference Card for you. It includes model lists, drawing links, contact details and the key information required when reordering spare blocks or accessories.
Use this RFQ page for large-volume orders, annual projects and long-term OEM cooperation. We help you plan cost, lead time and stock levels for linear guides, ball screws, bearings and related parts throughout the life of your project.
Use this RFQ page if you are testing a new project, building prototypes or placing your first trial order. We support low MOQ for linear guides, ball screws, bearings and related components, helping you validate the design before mass production.
Use this RFQ page if you want to replace existing branded linear guides, ball screws or related components while keeping the same mounting dimensions and similar performance.
When to Use This RFQ
What Information Helps Us Quote Faster
Recommended RFQ Form Fields
Sample & Small Batch RFQ
Use this RFQ page if you are testing a new project, building prototypes or placing your first trial order. We support low MOQ for linear guides, ball screws, bearings and related components, helping you validate the design before mass production.
When to Use This RFQ
What Information Helps Us Quote Faster
Recommended RFQ Form Fields
Use this RFQ page when your project cannot be solved by standard catalog parts. We support customized linear guides, ball screws, housings and other precision components according to your drawings and specifications.
Use this RFQ page if your project requires stainless steel or special anti-corrosion treatment for linear guides, ball screws, shafts or bearings. Typical applications include food processing, medical equipment, chemical environments and outdoor installations.
Use this RFQ page when you need ball screw support units and nut housings, either in standard BK/BF, FK/FF, EK/EF formats or in custom-designed versions to fit your machine.
Use this RFQ page for LM/LME linear bearings, open and extended types, pillow-block housings and hardened shafts. We can provide bearings alone, shafts alone or complete kits matched to your required size and stroke.
Use this RFQ page for all ball screw inquiries, including C7 rolled and C5/C3 precision ground types. We offer custom end machining, matching support units and nut housings, with lead accuracy based on JIS standards (E, e, e300, e2π).
Linear Guide RFQ – Micro, Standard & Wide Series
Use this RFQ page if you need quotations for linear guides and carriages, including micro series MGN/MGW, low and high profile EG/HG rails, roller-type RG and wide WE series. We support both new projects and replacement of existing rails from major international brands.
When to Use This RFQ
What Information Helps Us Quote Faster
Recommended RFQ Form Fields
This FAQ covers common questions about linear guides, ball screws, linear bearings, support units and ball screw nut housings, including selection, customization, machining, assembly, lead time, packaging and shipment.
Our core portfolio covers the complete linear motion chain, including:
Yes. We can provide one-stop replacement solutions:
To ensure accurate delivery, please provide at least:
Yes, we support full dimensional customization. The typical workflow is:
Guides can be precisely cut to length with the following options:
Yes, we offer fully customized end machining:
Yes, we support non-standard designs in the following scope:
We can support multi-dimensional selection based on:
Our typical accuracy indicators (adjustable by series and grade) are:
Using CNC cutting and finishing, we control:
In line with relevant GB/T standards, our key tolerances are:
We recommend surface treatments based on material and application:
Yes, we can supply associated machining services:
We use in-house pairing and running-in processes:
To ensure running accuracy and service life:
We do not recommend removing carriages from rails by yourself:
Follow these guidelines for stable transmission:
Main installation requirements:
Yes, pre-lubrication is done at the factory:
We recommend the following steps:
We implement full-process quality control:
Yes, we support sample verification:
We follow a clear problem-handling process:
Lead time depends on product type and process complexity:
We support flexible purchasing:
Yes, we can offer expedite service where possible:
We use multi-layer protective packaging to suit different transport modes:
Follow these storage guidelines to maintain performance:
We choose shipping methods based on volume, lead time and destination:
We apply dedicated protection measures:
Yes, we offer full documentation support:
We provide full life-cycle technical support:
Our standard warranty policy is as follows:
We build dedicated customer records to maintain batch consistency: