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Q Linear Guide FAQ: Interchangeable Types, HIWIN-Compatible Replacements and TranzBrillix Solutions

This FAQ is designed for users who are looking for linear guide manufacturers, need to repair old machines, or want to replace obsolete HIWIN linear guides with compatible TranzBrillix solutions.

Q1: What is an interchangeable linear guide?

An interchangeable linear guide uses standardized dimensions so that blocks can be exchanged on any rail of the same size and accuracy class. In most cases, you can replace only the block while keeping the existing rail, as long as the mounting dimensions and preload class match your original design.

Q2: What is a non-interchangeable (matched set) linear guide?

A non-interchangeable, or matched-set, linear guide is factory paired: each block and rail are measured and supplied as a set. They are not intended to be mixed with other rails or blocks. When this type becomes obsolete, maintenance usually requires a full set replacement, including rail and blocks, rather than changing the block alone.

Q3: How do I know whether I can replace only the block or nut?

First, confirm whether your existing system is interchangeable or non-interchangeable. Then check key dimensions: rail width, mounting hole spacing, rail height, block mounting pattern, and for ball screws, shaft diameter and lead. If the system is interchangeable and a new series shares the same mounting dimensions, you can often replace only the block or ball nut. If it is a non-interchangeable matched set that is fully obsolete, a complete replacement kit is the safer solution.

Q4: Can TranzBrillix linear guides replace HIWIN linear guides?

In many popular sizes, TranzBrillix linear guides are designed around main HIWIN mounting dimensions and can be used as HIWIN-compatible replacements. For some projects we can also evaluate mixed solutions, such as a TranzBrillix block on an existing HIWIN rail, provided that the dimensions, preload and running performance are carefully verified before use.

Q5: What if my HIWIN linear guide is non-interchangeable and discontinued?

When a non-interchangeable HIWIN model is completely discontinued, the most reliable approach is a full set replacement. As a linear guide manufacturer, TranzBrillix can engineer a complete compatible kit based on your original installation: rail length, stroke, mounting hole pattern, overall height and load requirements. The goal is to keep your machine layout as close as possible while restoring or improving accuracy and rigidity.

Q6: What information should I prepare before asking for a replacement proposal?

To speed up the engineering review, please prepare clear photos of the existing rail and block (including nameplates), basic dimensions (rail width, hole spacing, stroke and total length), and any available drawings or sketches. With this information, TranzBrillix can quickly confirm whether an interchangeable repair is possible or whether a full HIWIN-compatible replacement set is the better option.

Q Miniature Linear Guide Block Feels Loose? Read This Before Calling It a Defect

When customers buy miniature linear guides (such as MGN series) for the first time, one of the most common concerns is: “The block feels loose on the rail, is the guide out of tolerance?"

In many cases this feeling comes from how the guide is being checked, not from a real quality problem. This article explains what “very light preload" means, why you may still feel some movement, and when you should consider a different preload level.

1. Typical Complaint Scenario

A frequent message from end users looks like this:

  • “The block has obvious play on the rail."
  • “When I rock the block by hand, I can feel clearance."

This feedback often appears after the customer receives a miniature guide like MGN12H1R300Z0C and tests it by hand, before installation on the machine.

2. Understanding the Model and Preload Code

Take the model MGN12H1R300Z0C as an example. It can be broken down as follows:

  • MGN12H – 12 mm miniature linear guide, long type block type
  • 1R300 – 1 pc rail of 300 mm length
  • Z0very light preload (almost zero clearance)
  • C – normal accuracy grade
  • Material: Alloy steel

A common misunderstanding is: “Z0 means it is a loose, clearance type, that’s why it feels shaky."

In reality it is the opposite: Z0 is a very light preload level, designed to be close to zero clearance while still keeping friction low and installation more forgiving than heavy preload types.

3. Why Can You Still Feel Movement When You Check by Hand?

If the block is moved by hand in free condition (rail not mounted, no table attached), some movement can usually be felt even with a very light preload.

3.1 Rail Not Mounted, Block Rocked by Hand

In many cases the user:

  • holds the rail in the air or on a soft surface,
  • grips one corner of the block with fingers,
  • rocks the block up/down or left/right with some force.

The motion observed here is mainly:

  • elastic deformation of balls and raceways under side load, and
  • small angular deflection in the rail, block and even the operator’s hand.

Visually it can look like a “gap", but in most cases it is simply elastic movement multiplied by the leverage effect, not a large free clearance.

3.2 Z0 Is “Very Light Preload", Not Heavy Preload

The intention of the Z0 preload level is to:

  • provide basic stiffness and positional accuracy,
  • keep running resistance low,
  • offer better tolerance to minor mounting errors.

Therefore it will never feel as “rock solid and locked" as a heavy preloaded guide. If someone expects absolutely no perceptible motion in any direction, even a small elastic movement may be judged as a defect, although it is normal for Z0.

4. When Should You Treat It as a Real Quality Issue?

While some movement by hand is normal for a very light preload, there are cases where further inspection is necessary:

  • Rail and block are not originally matched
    Mixed sets, wrong models or random swapping between rails and blocks can completely change the preload condition.
  • The block has been removed from the rail
    If the block has been taken off the rail and reinstalled, balls may be lost, contaminated or misaligned, resulting in true clearance.
  • Visible damage or deformation on raceways
    Impact, dents, burrs or serious corrosion on the raceway can affect contact and preload.
  • Excessive measured play after proper mounting
    Normal Z0 preload may show minimal elastic movement. If side play is clearly visible and can be measured as large (for example clearly above the expected tolerance) even after correct installation, the guide should be evaluated as a potential defect.
5. What If You Really Need a “Zero-Play" Feeling?

Some applications require a block that feels absolutely tight, with no noticeable play in any direction when installed. In such cases, a higher preload level, such as Z1 preload, can be considered.

Compared with Z0, a Z1 preloaded guide will:

  • feel clearly tighter when moved by hand,
  • offer higher stiffness and less elastic movement under load,
  • provide a feeling much closer to “zero play".

However, this comes with an important requirement: the mounting base must be machined very flat and parallel. With higher preload:

  • any deviation in flatness or parallelism is magnified,
  • binding can occur at certain positions along the stroke,
  • abnormal noise and local wear become more likely.

In short:

  • For maximum rigidity and almost no perceptible play → consider a Z1 preloaded type and ensure a high-quality mounting surface.
  • For smoother motion and better tolerance to mounting errors → a Z0 very light preload miniature guide is often the more practical choice.
6. Recommended Check Steps for End Users

To evaluate whether the observed movement is normal or not, the guide should always be checked in a condition close to real use. A simple procedure is:

  1. Fix the rail on the machine base
    Mount the rail on a rigid, machined reference surface and tighten all screws to the specified torque.
  2. Connect the block to the table or carriage
    Install the table, carriage or working platform on the block as in actual operation.
  3. Move the axis through the normal stroke
    Manually move the axis and feel for binding, roughness or abnormal noise throughout the stroke.
  4. Measure side play if necessary
    If higher precision is required, use a dial indicator to measure side movement at the table under specified load.
  5. Record and share data
    If there is still clear free play after proper mounting, record a short video and the measurement results, then send them to the supplier for evaluation.
7. FAQ: Miniature Linear Guide Block Play
Q1: My miniature guide block feels loose on the rail. Is it defective?

Not necessarily. First check the model and preload code. For types with Z0 very light preload, the block is designed to have almost zero clearance, but some elastic movement can still be felt when the rail is not mounted and the block is rocked by hand. This is normal for Z0. Always test again after the rail is mounted on a flat base and the block is connected to the table. If there is still obvious free play, provide video and measurement data for further evaluation.

Q2: I want absolutely no noticeable play at all. Is that possible?

Yes. A higher preload level such as Z1 preload can provide higher stiffness and a feeling very close to zero play when correctly installed. However, it requires a very flat and accurate mounting surface. If the base is not machined well enough, higher preload may cause binding, noise or accelerated wear.

Q3: How should I specify the preload level when placing an order?

You can add the preload code (for example, Z0 or Z1) at the end of the model, or clearly state in your inquiry that you require a very light preload or a higher, near-zero-play preload. Based on your application and mounting conditions, the supplier can then recommend a suitable preload and accuracy grade for your miniature linear guide.

Q After-Sales FAQ for Linear Guides and Ball Screws
Q1: What is the fastest way to confirm dimensions or drawings before ordering?

For standard models (such as MGN and HGR series), you can directly check dimension tables, mounting diagrams and CAD downloads on the product page. There is no need to wait for live support. If you need a customized solution (non-standard length, special hole pattern, etc.), simply note “drawing required” and share your stroke, lead and mounting space. We normally reply within 4 working hours.

Q2: I think there is a quality issue. What information should I prepare?

To start the process quickly, please prepare:

  • Your order number, or purchase date plus company / receiver name;
  • On-site photos or videos showing the installation area and the observed issue (noise, scratches, rust, misalignment, etc.);
  • Your expected solution (replacement, reshipment or refund).

We will forward this package to our technical team and provide a same-day solution once a product-related issue is confirmed.

Q3: Who pays the freight if a quality issue is confirmed?

If the problem is confirmed to be product-related, we cover the cross-border freight for returns or replacements. Depending on the case, we will arrange replacement, reshipment or refund. You will not be asked to pay extra for a quality issue.

Q4: Can you help if I selected the wrong model myself?

Yes. We will still try to minimize your loss. However, for returns or exchanges due to wrong selection or unclear specifications, freight and related costs need to be covered by the buyer. For customized or machined parts, feasibility and possible solutions will be discussed case by case.

Q5: Do I need to provide all parameters again if I want to reorder the same blocks or accessories?

No. You only need to provide your previous order number or shipping details. We will retrieve your purchase record from our system and match exactly the same linear guides, blocks or end caps, so you do not risk ordering an incompatible model.

Q6: Will time zone differences slow down after-sales communication?

We plan our workload with time zones in mind. Our standard commitment is to reply to after-sales questions within 4 working hours and provide an initial plan within 12 hours. Requests submitted during public holidays will be handled with priority once we are back.

Q7: Can you provide an after-sales guide that we can print and use on site?

Yes. If you share your main purchased models, machine names and typical spare parts, we can prepare a customized After-Sales Quick Reference Card for you. It includes model lists, drawing links, contact details and the key information required when reordering spare blocks or accessories.

Q Bulk Order & Annual Project RFQ
Bulk Order & Annual Project RFQ

Use this RFQ page for large-volume orders, annual projects and long-term OEM cooperation. We help you plan cost, lead time and stock levels for linear guides, ball screws, bearings and related parts throughout the life of your project.

When to Use This RFQ
  • You have repeat orders for the same models across the year.
  • You are an OEM or system integrator with stable annual demand.
  • You want to optimize price, delivery and safety stock together.
  • You need a framework or blanket order with scheduled releases.
What Information Helps Us Quote Faster
  • Product list (models, specifications, technical requirements).
  • Estimated annual volume and order frequency.
  • Target price level or current reference price (if any).
  • Planned project lifetime and markets served.
  • Any special contractual, packaging or labeling requirements.
Recommended RFQ Form Fields
  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Product List with Annual Volume
  • Expected Order Frequency (monthly / quarterly / yearly)
  • Target Price or Budget (optional)
  • Project Lifetime & Main Application
  • Logistics & Packaging Preferences
  • File Upload (BOM, agreement draft, forecast)
Q Sample & Small Batch RFQ
Sample & Small Batch RFQ

Use this RFQ page if you are testing a new project, building prototypes or placing your first trial order. We support low MOQ for linear guides, ball screws, bearings and related components, helping you validate the design before mass production.

When to Use This RFQ
  • You are developing a new machine or automation module and need trial parts.
  • You want to verify compatibility with existing brands or equipment.
  • You prefer to start with a small batch to test quality and delivery.
  • You need a mix of different sizes and models in one shipment.
What Information Helps Us Quote Faster
  • Product types required (guides, screws, bearings, shafts, support units, etc.).
  • Exact models or equivalent cross-reference requirements.
  • Quantity for each model in the sample or small batch.
  • Target testing schedule and when you plan to move to mass production.
  • Any special packaging or labeling requests.
Recommended RFQ Form Fields
  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Product List & Required Quantities
  • Project Stage (prototype / pilot line / customer trial)
  • Target Date for Receiving Samples
  • Expected Volume After Approval
  • Application & Special Requirements
  • File Upload (BOM, drawing, photos)
Q Brand Replacement RFQ – HIWIN / THK / PMI / CPC
Brand Replacement RFQ – HIWIN / THK / PMI / CPC & More

Use this RFQ page if you want to replace existing branded linear guides, ball screws or related components while keeping the same mounting dimensions and similar performance.

When to Use This RFQ

  • You have HIWIN / THK / PMI / CPC parts installed and need compatible replacements.
  • You want to reduce cost or shorten lead time without changing your machine design.
  • You only have old parts on hand and need us to cross-check model numbers.
  • Your machine is discontinued and the original brand is hard to source.

What Information Helps Us Quote Faster

  • Original brand and complete model number (as shown on the part or documentation).
  • Clear photos of the rail, carriage, ball screw or bearing, including nameplates.
  • Dimensions or drawings if model number is not fully readable.
  • Whether you require 100% same dimensions or accept minor changes.
  • Required quantity and whether this is a one-time replacement or long-term demand.

Recommended RFQ Form Fields

  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Original Brand (HIWIN / THK / PMI / CPC / Other)
  • Original Model Number (exact code)
  • Can You Accept Alternative Brands? (Yes / No / Depends on price & lead time)
  • Critical Dimensions or Tolerances (if known)
  • Required Quantity & Expected Schedule
  • File Upload (photos of old parts, drawings, BOM)
Q Sample & Small Batch RFQ

Sample & Small Batch RFQ

Use this RFQ page if you are testing a new project, building prototypes or placing your first trial order. We support low MOQ for linear guides, ball screws, bearings and related components, helping you validate the design before mass production.

When to Use This RFQ

  • You are developing a new machine or automation module and need trial parts.
  • You want to verify compatibility with existing brands or equipment.
  • You prefer to start with a small batch to test quality and delivery.
  • You need a mix of different sizes and models in one shipment.

What Information Helps Us Quote Faster

  • Product types required (guides, screws, bearings, shafts, support units, etc.).
  • Exact models or equivalent cross-reference requirements.
  • Quantity for each model in the sample or small batch.
  • Target testing schedule and when you plan to move to mass production.
  • Any special packaging or labeling requests.

Recommended RFQ Form Fields

  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Product List & Required Quantities
  • Project Stage (prototype / pilot line / customer trial)
  • Target Date for Receiving Samples
  • Expected Volume After Approval
  • Application & Special Requirements
  • File Upload (BOM, drawing, photos)
Q Custom Machining & Non-Standard Design RFQ
Custom Machining & Non-Standard Design RFQ

Use this RFQ page when your project cannot be solved by standard catalog parts. We support customized linear guides, ball screws, housings and other precision components according to your drawings and specifications.

When to Use This RFQ
  • You need non-standard rail hole patterns or special end shapes.
  • You require modified carriages, wider or shorter blocks or special sealing concepts.
  • You want ball screw ends machined to fit a unique support or coupling design.
  • You need custom housings, bases or brackets for complete linear modules.
What Information Helps Us Quote Faster
  • 2D/3D drawings (PDF, DWG, STEP) with clear tolerances and material requirements.
  • Quantity per batch and estimated annual volume.
  • Expected accuracy, surface roughness and heat treatment requirements.
  • Any reference to existing standard parts or previous solutions.
  • Special testing or inspection requirements (if any).
Recommended RFQ Form Fields
  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Project Overview
  • Material, Heat Treatment & Surface Requirements
  • Target Accuracy & Function
  • Batch Quantity & Annual Volume
  • Preferred Delivery Time
  • File Upload (2D & 3D drawings, specs)
Q Stainless & Anti-Corrosion Linear Motion RFQ
Stainless & Anti-Corrosion Linear Motion RFQ

Use this RFQ page if your project requires stainless steel or special anti-corrosion treatment for linear guides, ball screws, shafts or bearings. Typical applications include food processing, medical equipment, chemical environments and outdoor installations.

When to Use This RFQ
  • You need stainless linear guides or ball screws for wash-down or high-humidity environments.
  • You require special coatings (black chrome, nickel plating, etc.) for corrosion protection.
  • Your equipment must comply with food-grade or cleanroom requirements.
  • You need advice on material selection versus cost and delivery time.
What Information Helps Us Quote Faster
  • Which parts should be stainless (rails, blocks, screws, nuts, shafts, housings).
  • Preferred material grade (e.g. 304, 316, stainless tool steel, etc., if known).
  • Target environment (water, steam, chemical exposure, cleaning agents).
  • Expected lifetime and maintenance conditions.
  • Whether you accept carbon steel with advanced surface treatment as an alternative.
Recommended RFQ Form Fields
  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Required Products (guides / screws / shafts / bearings / housings)
  • Stainless Grade or Coating Preference
  • Operating Environment & Cleaning Process
  • Any Industry Standard or Certification Requirements
  • Application Description
  • File Upload (drawing, specification, project documents)
Q Support Unit & Nut Housing RFQ
Support Unit & Nut Housing RFQ

Use this RFQ page when you need ball screw support units and nut housings, either in standard BK/BF, FK/FF, EK/EF formats or in custom-designed versions to fit your machine.

When to Use This RFQ
  • You already have ball screws and now need matching support units.
  • You want compact nut housings for limited installation space.
  • You need to replace worn support units from existing equipment.
  • You require non-standard mounting patterns or special housing materials.
What Information Helps Us Quote Faster
  • Ball screw diameter and existing support unit type (if any).
  • Required support style (fixed end / supported end / both).
  • Nut outer dimensions and preferred housing style (round flange, square, compact, etc.).
  • Mounting pattern, bolt size and available installation space.
  • Material preference (aluminum, carbon steel, ductile iron, etc.).
Recommended RFQ Form Fields
  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Ball Screw Diameter & Type
  • Support Unit Type (BK/BF, FK/FF, EK/EF, others)
  • Nut Housing Type (round flange, square, custom)
  • Mounting Pattern & Space Constraints
  • Material Requirements
  • Application & Special Notes
  • File Upload (drawing, old part photos)
Q Linear Bearing & Shaft RFQ
Linear Bearing & Shaft RFQ

Use this RFQ page for LM/LME linear bearings, open and extended types, pillow-block housings and hardened shafts. We can provide bearings alone, shafts alone or complete kits matched to your required size and stroke.

When to Use This RFQ
  • You need LM/LME series bearings for existing or new linear shafts.
  • You require hardened and ground shafts with specific tolerance and surface roughness.
  • You are looking for pillow-block style bearings for quick installation.
  • You want bearing + shaft sets cut to length and ready to install.
What Information Helps Us Quote Faster
  • Bearing type and size (e.g. LM20UU, LME25UU, open/closed, extended or standard).
  • Shaft diameter, tolerance and required surface quality (if known).
  • Shaft length and quantity for each axis.
  • Whether you need housings (pillow-block units) or bare bearings.
  • Load, stroke, speed and working environment (dust, coolant, moisture, etc.).
Recommended RFQ Form Fields
  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Bearing Type (LM / LME / Open / Extended / Pillow-block)
  • Bearing Size (e.g. 20, 25, 30 mm)
  • Shaft Diameter & Length per Piece
  • Shaft Tolerance & Hardness (if required)
  • Set or Separate (bearing only / shaft only / complete kit)
  • Application & Environment
  • File Upload (drawing, photos)
Q Ball Screw RFQ – C7 Rolled & C5/C3 Ground
Ball Screw RFQ – C7 Rolled & C5/C3 Ground

Use this RFQ page for all ball screw inquiries, including C7 rolled and C5/C3 precision ground types. We offer custom end machining, matching support units and nut housings, with lead accuracy based on JIS standards (E, e, e300, e2π).

When to Use This RFQ
  • You need standard C7 rolled ball screws for general automation or positioning axes.
  • You require C5/C3 ground ball screws for high precision CNC or servo-driven systems.
  • You want screws with fully machined ends to fit BK/BF, FK/FF, EK/EF support units.
  • You are upgrading from trapezoidal screws or lower accuracy drives to ball screws.
What Information Helps Us Quote Faster
  • Ball screw type and diameter/lead (e.g. SFU1605, SFU2005, ball screw 25*10, etc.).
  • Required effective stroke and overall length.
  • Accuracy grade (C7, C5, C3) and expected speed / RPM.
  • Whether you need support units and nut housings together with the screw.
  • End machining drawing, or reference to a standard end machining code.
  • Application (machine type, working environment, duty cycle).
Recommended RFQ Form Fields
  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Ball Screw Type (rolled C7 / ground C5 / ground C3)
  • Diameter & Lead (e.g. 16*5, 20*10, etc.)
  • Effective Stroke & Overall Length
  • End Machining Requirements (drawing or standard code)
  • Need Support Units & Nut Housing (Yes/No + type)
  • Required Accuracy & Max Speed
  • Application & Special Requirements
  • File Upload (drawing, 3D model, photos)
Q Linear Guide RFQ – Standard & Micro Series

Linear Guide RFQ – Micro, Standard & Wide Series

Use this RFQ page if you need quotations for linear guides and carriages, including micro series MGN/MGW, low and high profile EG/HG rails, roller-type RG and wide WE series. We support both new projects and replacement of existing rails from major international brands.

When to Use This RFQ

  • You need micro linear guides (MGN/MGW) for compact equipment or small automation modules.
  • You require standard EG/HG/RG/WE rails for CNC machines, automation lines or positioning stages.
  • You want to replace existing HIWIN / THK / PMI / CPC linear guides with compatible alternatives.
  • You need custom rail lengths with one or more carriages per rail.

What Information Helps Us Quote Faster

  • Series and size (e.g. MGN12, MGW9, EG15, HG20, RG25, WE21, etc.).
  • Required number of rails and carriages per rail.
  • Rail length for each set (e.g. 2 × 800 mm, 1 × 1200 mm, etc.).
  • Accuracy / preload (if any) and whether you need stainless or anti-corrosion versions.
  • Brand / model to replace, or attached drawing/photos of existing rails and blocks.
  • Application overview (machine type, load, speed, environment).

Recommended RFQ Form Fields

  • Company Name *
  • Country / Region *
  • Contact Name *
  • Email *
  • WhatsApp / WeChat / Phone (optional)
  • Product Type: Linear guide rail / Carriage only / Rail + Carriage set
  • Series & Size (MGN, MGW, EG, HG, RG, WE and width)
  • Rail Length & Quantity (please list each set)
  • Number of Carriages per Rail
  • Accuracy / Preload / Stainless or Coating Requirements
  • Brand / Model to Replace (if any)
  • Application & Special Notes (free text)
  • File Upload (drawing, photo, BOM)
Q Frequently Asked Questions for Linear Motion Products
Frequently Asked Questions

This FAQ covers common questions about linear guides, ball screws, linear bearings, support units and ball screw nut housings, including selection, customization, machining, assembly, lead time, packaging and shipment.

1 Product Range & Compatibility
Q1. What linear motion products do you mainly supply?

Our core portfolio covers the complete linear motion chain, including:

  • Linear guides: micro guideways (MGN/MGW series), low-profile and high-profile guides (EG/HG series), roller-type guides (RG series), wide-type guides (WE series), etc.
  • Ball screws: C7 rolled ball screws and C5/C3 precision ground ball screws (lead accuracy based on JIS standards, defined by four characteristic parameters: E, e, e300 and e2π), with customized end machining available.
  • Linear bearings: LM/LME standard series, extended type, open type and pillow-block type linear bearings.
  • Support units: complete series of BK/BF, FK/FF, EK/EF standard support units.
  • Ball screw nuts & housings: round-flange, square type, compact type and double-nut preloaded structures.
Q2. Can your linear guides and ball screws replace foreign brands?

Yes. We can provide one-stop replacement solutions:

  • Compatibility: dimensional compatibility with major brands such as HIWIN, THK, PMI, CPC, etc., for the same model series.
  • Selection method: precise matching according to the brand/model or dimensional drawings provided by customers.
  • Key verification: official comparison tables or measured drawings to confirm critical dimensions such as bolt pitch, height, width and raceway center distances.
  • Non-standard retrofits: for non-standard original parts, we can customize according to the actual mounting dimensions of your machine.
2 Selection & Customization
Q3. What basic information should I provide before placing an order?

To ensure accurate delivery, please provide at least:

  • Product category: linear guide/slider, ball screw, linear bearing, support unit or nut housing.
  • Model & size: e.g. MGN12C, SFU1605, LM20UU, BK12, etc.
  • Dimensional requirements: total length of guide, effective stroke/overall length of ball screw, etc.
  • Accuracy grade: e.g. guideway C/H/P, ball screw C7/C5, etc.
  • Working conditions: load, speed, environment (anti-rust, dust protection, etc.).
  • Purchasing plan: quantity and whether it is a one-time or long-term order.
Q4. Can you fully customize according to my drawings?

Yes, we support full dimensional customization. The typical workflow is:

  • Drawing formats: we accept 2D/3D drawings (PDF/DWG/STEP) and can do tooling, machining or design modification based on them.
  • Customization scope: non-standard bolt pitch, special slider shapes, special flanges, special keyways and other structures.
  • Drawing requirements: material, heat-treatment requirements, tolerances on critical dimensions, surface treatment and quantity must be clearly marked.
  • Co-design: if the information is incomplete, our engineers can help refine the design before final confirmation for production.
Q5. How do you customize non-standard length linear guides?

Guides can be precisely cut to length with the following options:

  • Cutting mode: (1) single piece to a specific length (e.g. 750 mm, 820 mm); (2) multiple sections for butt-joint usage (e.g. 2 * 1200 mm).
  • Edge finishing: all cut ends are chamfered and deburred to avoid damage to carriages and seals.
  • Positioning marks: mounting reference surfaces are re-marked after cutting to keep installation accuracy.
  • Engineering advice: for high-precision or long-travel applications, we can provide paired processing or segmented butt-joint solutions.
Q6. Can you customize ball screw end machining?

Yes, we offer fully customized end machining:

  • Machining range: shaft diameter, shoulders, snap-ring grooves, keyways and other end features according to your drawings.
  • Matching service: keyways, keys, lock-nut threads and circlip grooves can be machined at the same time to fit support units directly.
  • Selection convenience: standard end machining reference drawings are available for direct selection or minor modification.
  • Accuracy assurance: dynamic balance is checked after machining for stable high-speed operation.
Q7. Can linear bearings and support units be made in non-standard versions?

Yes, we support non-standard designs in the following scope:

  • Housing design: customized housings according to bolt pattern and available installation space.
  • Material options: aluminum alloy, carbon steel, ductile cast iron and others.
  • Mounting styles: bottom mounting, side mounting, clamp-plate mounting and more.
  • Batch notes: for large volumes, tooling cost and lead time need to be confirmed in advance.
Q8. How can I choose the right model for my equipment?

We can support multi-dimensional selection based on:

  • Load: calculate equivalent load and keep a safety factor of 1.5–2.0.
  • Mounting: choose flange or block-type carriages, open or closed housings, etc.
  • Space: determine guide/screw size and installation height according to your layout.
  • Accuracy: select standard or high-precision products based on speed and accuracy requirements.
  • Engineering support: you can provide equipment photos or old part numbers for our engineers to cross-check.
3 Machining Capability & Technical Details
Q9. What level of machining accuracy can you achieve for linear guides?

Our typical accuracy indicators (adjustable by series and grade) are:

  • Straightness: up to ±0.01 mm/m for precision-grade products.
  • End accuracy: cut end squareness meets the requirement for smooth carriage travel.
  • Surface quality: ground surfaces can reach Ra 0.2–0.4 µm.
  • Inspection support: straightness and parallelism reports can be provided upon request.
Q10. How do you control cutting length tolerance for guides?

Using CNC cutting and finishing, we control:

  • Standard tolerance: ±0.5 mm.
  • Tight tolerance: up to ±0.2 mm or better when specified before ordering.
  • Batch control: for multiple pieces in one batch, same-length guides can be paired within ≤0.2 mm difference.
Q11. What tolerances can you meet on ball screw end machining?

In line with relevant GB/T standards, our key tolerances are:

  • Shaft diameter: normally h7, and up to h6 for precision requirements.
  • Shoulder run-out: typically controlled within 0.01–0.02 mm (depending on size and grade).
  • End squareness: meets the requirement of support units to ensure axial run-out is within spec.
  • Special cases: higher precision can be discussed in detail based on drawings.
Q12. What kinds of surface treatments can you offer?

We recommend surface treatments based on material and application:

  • Carbon steel: ground base + anti-rust oil, blackening, black chrome, nickel plating, etc.
  • Stainless steel: ground base + anti-rust oil and passivation.
  • Aluminum housings: natural or black anodizing.
  • Selection factors: corrosion resistance, appearance, cost and lead time are considered together.
Q13. Can you provide matching machined parts like bases or mounting plates?

Yes, we can supply associated machining services:

  • Machining scope: steel or aluminum base plates and brackets according to order requirements.
  • Drawing requirement: complete machining drawings and assembly notes are needed.
  • Delivery: matched parts can be packed and shipped together with guides and screws to reduce your assembly work.
4 Assembly & Installation
Q14. How are guides and carriages paired before shipment?

We use in-house pairing and running-in processes:

  • Standard delivery: guides and the corresponding number of carriages are shipped as complete sets.
  • Precision assurance: multiple carriages on one rail are matched by smoothness and preload value.
  • Spare carriages: if you order spare carriages, pairing codes and instructions will be clearly marked on the packaging.
Q15. What are the key installation points for linear guides?

To ensure running accuracy and service life:

  • Reference surface: mounting surfaces should be milled or ground to ensure flatness.
  • Installation order: fix the reference-side rail first, then adjust the other rail for parallelism.
  • Fastening: tighten screws gradually in a criss-cross pattern to avoid rail distortion.
  • Verification: manually move the carriage along full stroke to check for any tight or binding points.
Q16. Can the carriage be removed from the rail?

We do not recommend removing carriages from rails by yourself:

  • Risk warning: improper removal may cause balls to fall out, affecting accuracy and service life.
  • Correct method: if removal is necessary, use a special mounting/dismounting rail or dummy rail.
  • After damage: if balls are lost or misaligned, the assembly should be returned for reassembly and calibration.
Q17. What should I pay attention to when assembling ball screws, support units and nut housings?

Follow these guidelines for stable transmission:

  • Fit: end shaft dimensions must match the bore of support units and bearings accurately.
  • Assembly order: insert the screw into the nut housing first, then assemble with the support unit to avoid ball loss.
  • Preload: adjust axial clearance and preload properly to avoid overheating (too tight) or vibration (too loose).
  • Safety: plan rotation direction and limit positions in advance to prevent overtravel or collision.
Q18. What are the key points for installing linear bearings?

Main installation requirements:

  • Housing fit: housing bore and bearing OD are usually H7/h6 interference or transition fits; use proper tools for pressing.
  • Shaft fit: shaft and linear bearing are typically G6/h6 fits to ensure sliding accuracy.
  • Open type: open bearings must be clamped together with shafts or guides to avoid over-deformation.
  • Shaft surface: shafts should be ground with no burrs, dents or other defects.
Q19. Are products pre-lubricated before shipment?

Yes, pre-lubrication is done at the factory:

  • Standard configuration: guide carriages, ball screw nuts and linear bearings are pre-filled with general-purpose lithium grease or dedicated guide grease.
  • Customized grease: we can fill specific grease brands/types according to your requirements.
  • Special cases: for long-distance sea shipment or long-term storage, extra anti-rust grease will be applied.
Q20. What should I do before assembly after receiving the goods?

We recommend the following steps:

  • Incoming inspection: check appearance, model and quantity against the packing list.
  • Cleaning: gently wipe away excess anti-rust oil with a clean cloth. Do not use strong solvents for aggressive cleaning.
  • Preparation: confirm the flatness and cleanliness of the mounting surfaces; remove dust and oil.
  • Lubrication check: check the pre-lubrication condition and replenish suitable grease or oil according to your application if necessary.
5 Quality & Inspection
Q21. How do you ensure stable product quality?

We implement full-process quality control:

  • Raw material inspection: sampling checks on material grade, hardness and metallographic structure.
  • Process control: in-process monitoring on grinding, rolling, lapping and other critical operations.
  • Finished inspection: full or sampling inspection on dimensions, straightness, parallelism and radial run-out.
  • Third-party support: third-party inspection reports can be provided if required.
Q22. Can you provide samples for testing?

Yes, we support sample verification:

  • Sample types: short guides, short ball screws, single carriages, linear bearings, etc.
  • Testing purpose: machine trial installation, performance verification and parameter validation.
  • Batch consistency: after samples are approved, batch production will follow the same process and parameters.
Q23. What if the delivered products do not meet my expectations?

We follow a clear problem-handling process:

  • Feedback: please provide photos, videos, measurement data and installation details as soon as possible.
  • Root cause analysis: we will work with you to identify whether the issue is due to transportation, installation, selection or product quality.
  • Solutions: if it is confirmed as a product quality issue, we will offer repair, replacement or agreed compensation.
6 Lead Time & Minimum Order Quantity
Q24. What is your typical lead time for standard products?

Lead time depends on product type and process complexity:

  • Stock items: usually shipped within 3–7 working days (depending on quantity and packaging).
  • Simple cutting: about 7–10 working days.
  • Batch production: around 10–20 working days.
  • Complex non-standard parts: typically 15–30 working days, subject to the final process plan.
Q25. Do you have a minimum order quantity (MOQ)?

We support flexible purchasing:

  • Standard stock: single-piece and small-batch orders are both acceptable.
  • Non-standard parts: economic MOQ will be suggested to balance cost, to be agreed case by case.
  • Volume advantage: larger quantities can enjoy better pricing and priority in scheduling.
Q26. Can you expedite urgent orders?

Yes, we can offer expedite service where possible:

  • Feasibility: we will evaluate our production capacity and discuss an expedited plan.
  • Clear timing: please inform us of your required delivery date; we will confirm the shortest achievable lead time.
  • Alternative options: for very urgent needs, we may suggest stock alternatives or optimized technical solutions.
7 Packaging, Anti-Rust & Storage
Q27. How are the products packed?

We use multi-layer protective packaging to suit different transport modes:

  • Single long items (guides/screws): anti-rust oil + VCI paper or vacuum bag + foam protection.
  • Small parts (carriages, bearings, support units): individual inner boxes + cushioning + outer carton.
  • Bulk/extra-long items: reinforced cartons or wooden cases suitable for sea/air freight.
  • Labeling: clear model and specification labels on the packaging for easy warehouse management.
Q28. How should I store the products for long periods?

Follow these storage guidelines to maintain performance:

  • Packaging: keep the original packaging sealed and intact.
  • Environment: store in a dry, ventilated area with relative humidity ≤ 60%.
  • Long-term storage (> 6 months): periodically flip and check the anti-rust condition.
  • Maintenance: if anti-rust oil dries out, replenish before further storage.
8 Logistics & Shipment
Q29. What shipping methods do you offer?

We choose shipping methods based on volume, lead time and destination:

  • Express couriers: UPS/DHL/FedEx, etc., for small and urgent shipments.
  • Air freight: for medium-volume orders with higher time requirements.
  • Sea freight: for heavy and bulk shipments with clear cost advantages.
  • Final方案: determined by cargo size/weight, delivery deadline and destination country regulations.
Q30. How do you prevent deformation of long guides and long ball screws during transport?

We apply dedicated protection measures:

  • Reinforced packaging: strengthened wooden cases with multi-point internal supports.
  • Optimized support: multiple support points to avoid single-point loading and bending.
  • Extra-long items: can be supplied in sections with on-site butt-joint solutions.
  • Pre-shipment inspection: straightness is rechecked before packing to ensure initial accuracy.
Q31. Can you help provide customs clearance documents?

Yes, we offer full documentation support:

  • Basic documents: commercial invoice, packing list, certificate of origin, etc.
  • Special certificates: material certificates, heat-treatment certificates and other documents can be arranged if requested in advance.
  • Cooperation: we cooperate with you or your nominated forwarder to provide all data required for customs declaration.
9 After-Sales & Technical Support
Q32. What technical support services do you provide?

We provide full life-cycle technical support:

  • Selection consultation: recommend optimal products based on your operating conditions.
  • Drawing service: help review or optimize end machining, housings and other design details.
  • Installation guidance: provide installation diagrams, operating procedures and maintenance advice.
  • Failure analysis: analyze on-site issues and propose practical improvement measures.
Q33. What is your warranty policy and coverage?

Our standard warranty policy is as follows:

  • Warranty period: 12 months after shipment for standard products (can be adjusted in contracts).
  • Coverage: manufacturing defects under proper installation and reasonable use will be repaired or replaced.
  • Exclusions: damages caused by improper assembly, incorrect lubrication, overloading or other human factors are not covered, but paid repair services are available.
Q34. How do you ensure consistency for long-term cooperation?

We build dedicated customer records to maintain batch consistency:

  • Record management: product models, batch numbers and special process requirements are documented.
  • Stable process: same process routes and supply chain are maintained to keep performance consistent.
  • Stock planning: for long-term projects, we can suggest annual or quarterly stocking plans to minimize lead time fluctuation.
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