Note: Customer quotes below are shortened and only reflect technical intent. Pricing is shown as a negotiation topic, not a published list price.
On 2026-01-29, a Romania buyer contacted us on a platform after clicking SFK1202. The initial message was short: “can you offer me these nuts. 20 pcs … nuts with preload? or double nuts? plus 350 mm of shaft in C3 in the best”.
The conversation quickly turned into three recurring topics we see in EU machine-tool inquiries: 1) preload definition, 2) EU local price comparison, and 3) quality proof for milling machines.
| Item | From customer | Engineering meaning / what to confirm |
|---|---|---|
| Model | SFK1202 | Confirm brand’s coding + drawing revision (nut OD/length/flange, return type) |
| Qty | 20 pcs nuts | Medium qty; still likely a supplier test before a larger rollout |
| Accuracy | C3 “in the best” | Ground grade C3; define how it’s measured (lead accuracy standard, test length) |
| Shaft length | 350 mm shaft | Confirm effective travel vs total length; end machining drawing if required |
| Backlash | preload / double nut / no backlash | Decide: single nut + oversized balls (light preload) vs double nut preload |
| Application | milling machine | Higher sensitivity to stiffness, reverse error, noise, heat, service life |
The first weakness in my early replies was that I treated the request like a normal quote. The customer treated it like a system requirement: “no backlash” for a milling machine. That means we must answer these questions early:
After my first quote, the customer immediately asked “any datasheet?”. I sent the SFK1202 drawing. Then the buyer pushed back: “price is quite high without ends machining”.
Even after the “no end machining” price, the customer replied: “if quality is ok ???”, then: “Still too high, this is the price in EU. I will not be wasting time with shipment.”
I then proposed an alternative brand (less famous than HIWIN/TBI), and the buyer asked the right question: “What is the preload? Because we are looking for preload nut.”
The buyer explained their current production method: “In production we are using bigger balls for single nuts to loose the backlash.” They were describing oversized ball selection to create light preload in a single nut.
After we aligned on preload method, the buyer asked: “Your references about quality?” and then “Same precision?”
The next day the customer asked: “About ballscrews, can we put to order code preload info? P2 preload”. After I stated preload adjustment would be a paid option, the buyer narrowed it down: “Please offer me screw with little preload = no backlash.”
The conversation ended with a positive signal: “I hope the balls screws are in high quality, it comes for milling machine :-) I will check this brand and we can apply it to our industry solutions. Thank you again, Andy”
When the buyer says “preload nut”, we confirm whether they mean: (A) light preload via oversized balls or (B) double-nut preload. These are not interchangeable in cost, length, and stability.
| Option | How it works | What the buyer gets | What to confirm |
|---|---|---|---|
| Single nut + oversized balls | Ball diameter selection (ΔDb) creates contact interference | Light preload, reduced backlash, simple structure | Target backlash/torque, temperature, duty cycle, noise tolerance |
| Double nut preload | Spacer/adjustment between two nuts sets preload | More stable preload, easier to tune/verify | Assembly length, available space, final preload grade requirement |
| Named preload grade (e.g., “P2”) | Preload defined by standard; encoded in order code | Repeatable spec, clearer purchasing control | Which standard “P2” refers to; how verification/reporting is done |
The buyer said: “Still too high, this is the price in EU… I will not be wasting time with shipment.” This is not only a price discussion. It’s a risk discussion: lead time, rework cost, and who carries responsibility if backlash or accuracy is not as expected.
Instead of pushing another discount, we structure the quote so the buyer sees exactly what is included and what is optional.
| Layer | What we quote | Why it matters for EU comparison |
|---|---|---|
| Base | Ground C3 screw + standard nut (no end machining) | Separates core cost (ground accuracy) from machining options |
| Preload | Light preload (single nut + oversized balls) or double-nut preload | “No backlash” must be defined by method and target, not by words |
| Verification | Accuracy definition + optional torque/backlash check record | Reduces perceived import risk; makes “same precision” measurable |
| End machining | Optional, by customer drawing | Stops price arguments like “high even without machining” |
| Delivery | Export anti-rust packing + stated document set | EU buyers compare arrival condition and traceability, not only unit price |
The customer asked: “Your references about quality?” and then “Same precision?”. We answer in two layers: what we ship, and what we can document.
| Deliverable | What it proves | How it is used |
|---|---|---|
| Model drawing / nut dimensions (PDF) | Geometry match, assembly fit | Shared before quoting preload and end machining |
| C3 accuracy definition (standard + test length + report format) | “C3” is measurable and comparable | Used to align with the buyer’s EU benchmark |
| Preload method statement (oversized balls or double nut) | How backlash is reduced | Prevents mismatch between “preload” and “no backlash” expectations |
| Optional verification record (torque/backlash check) | Preload consistency for milling machine | Provided when the buyer requires an auditable record |
| Export anti-rust packing note | Condition on arrival and corrosion protection | Reduces the “shipment is a waste of time” concern |
If the buyer insists on “same as HIWIN/TBI”, we avoid blanket claims. We phrase it like this: “We can match the required accuracy class and preload target, and we will specify what is verified and what record is provided with the shipment.” That keeps it engineering-grade and audit-friendly.
Hi Andy — I can offer SFK1202 nuts (20 pcs) and a 350mm ground C3 screw.
For “no backlash”, do you want (1) single nut with oversized balls (light preload) or (2) double-nut preload?
For your milling machine, what backlash target do you use (or acceptable range), and how is “P2 preload” defined in your shop (backlash value or torque range)?
I’ll quote as: base screw+nut + preload option + (optional) end machining by your drawing, and list what verification record is included.
Understood. If you buy local EU, lead time and returns are easier.
For import, it only makes sense if we lock the spec: C3 definition + preload method + what is checked/recorded.
If you share your end machining drawing and backlash target, I’ll send a clean breakdown so you can compare apples-to-apples.
If you need the same preload setup, you can send your end-machining drawing here: contact form.
Preload means the ball-nut has intentional internal contact so backlash is reduced. It can be achieved by oversized balls in a single nut, or by adjusting two nuts against each other.
No. Oversized balls create light preload in one nut by ball selection (ΔDb). Double nuts set preload mechanically with a spacer/adjustment. They differ in cost, length, and how easy it is to tune and verify.
It can be, but only if both sides use the same preload standard and verification method. “P2” is not universal; it must be tied to a defined standard or the buyer’s internal spec.
Because the main cost is in ground accuracy, consistency, and preload control. End machining is only one component of the total cost.
Model/drawing revision, screw length and effective travel, end machining drawing (if needed), target backlash or torque range, preload method preference (single nut oversized balls vs double nut), and the machine type/duty cycle.
A proof pack: drawing, how C3 is defined/measured, preload method, and what verification record is provided (lead check, torque/backlash check).